Privacy Policy
PRIVACY POLICY
Welcome to Sells 360 and our website at https://appsells360.com. At Sells 360, we take the protection of your personal data very seriously. The following details what information we collect when you use our website and services, and how it is used.
THE BASICS
Applicable Law
Our processing of your Personal Data is subject to the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares - LFPDPPP) of Mexico and, where applicable, the EU General Data Protection Regulation (GDPR). We process your Personal Data accordingly.
What is Personal Data?
Personal Data is any information concerning an identified or identifiable natural person. This includes names, dates of birth, email addresses, postal addresses, phone numbers, as well as online identifiers such as IP addresses or device IDs.
What is Processing?
"Processing" refers to any operation or set of operations performed on Personal Data, whether automated or not, including the collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, or erasure of data.
Data Controller
The entity responsible for processing your Personal Data is Sells 360 (“Sells 360”, “we”, “us”, or “our”), operating in Guadalajara, Jalisco, Mexico.
If you have any questions about this policy or our data protection practices, please contact us at contacto@appsells360.com.
Legal Bases and Principles
In accordance with the LFPDPPP and the GDPR, we process your data under the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and accountability, based on:
- Contractual Obligations: To fulfill the services requested by you.
- Legitimate Interests: To maintain IT security, prevent fraud, and optimize our software.
- Consent: When you explicitly authorize us to process data for specific purposes.
- Legal Compliance: To meet tax, statutory, and accounting requirements.
Obligation to Provide Data
In the context of our business relationship, you are only required to provide Personal Data that is necessary for establishing, performing, and terminating the contract. Without this data, we may be unable to provide our services.
DATA COLLECTED AUTOMATICALLY
Log Data
Each time you visit our website, our system automatically collects: (i) name of the file accessed, (ii) date and time of visit, (iii) volume of data transferred, (iv) browser type and version, (v) IP address, (vi) operating system, (vii) Internet service provider, and (viii) referring and exit pages.
Hosting
Our platform hosting and server infrastructure are provided by Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen, Germany). Hetzner processes system log data, usage data, and communications data on our behalf under secure, encrypted conditions.
Cookies
We use essential cookies (necessary for core site functionality) and non-essential cookies (for performance analytics).
Non-essential cookies are used only with your explicit consent obtained via our cookie consent banner.
Non-essential cookies are used only with your explicit consent obtained via our cookie consent banner.
Third-Party Links & Integrations
Our Platform may contain links or API connections to third-party services. We are not responsible for the privacy practices or policies of external sites.
DATA COLLECTED DIRECTLY
Contact Requests
When contacting us at contacto@appsells360.com, we collect your name, email address, IP address, and the content of your message to handle your inquiry.
Account Registration
To create an account for our Review Management Software, we collect:
- Full Name
- Username
- Email Address
- Encrypted Password
Service Usage & Payment Processing
When using our paid services, transactions are processed directly through Stripe (510 Townsend Street, San Francisco, CA 94103, USA). We do not store or have direct access to your credit/debit card numbers or sensitive financial data.
Social Media Interactions
We maintain a presence on social media platforms. Interactions through these platforms are subject to joint controller terms and the respective privacy policies of those networks.
DATA PROCESSOR ROLE (B2B SOFTWARE USAGE)
When you use our Review Management Software to collect or manage reviews from your own customers or end users, you act as the Data Controller and Sells 360 acts as the Data Processor. We process that end-user data strictly on your documented instructions and for the performance of our contractual obligations.
GENERAL PRINCIPLES & DATA SECURITY
Who Receives Your Data?
Within Sells 360, access to your personal data is restricted strictly to authorized personnel on a need-to-know basis. We do not sell, rent, or trade your Personal Data under any circumstances.
Retention Period
We process and store your Personal Data for as long as your account remains active or as needed to provide our services, and up to the legal and tax retention limits mandated under Mexican law (typically 2 to 5 years).
Security Measures
Our website uses SSL/TLS encryption to secure all data transmissions. We maintain appropriate physical, technical, and administrative security measures to prevent unauthorized access, loss, alteration, or disclosure.
International Transfers
Due to our global technology infrastructure (e.g., Stripe, Hetzner), your data may be transferred across borders under appropriate data protection agreements and technical safeguards.
Minors
Our services are intended strictly for users aged 18 and older. We do not knowingly collect personal data from minors.
YOUR DATA RIGHTS (ARCO & GDPR)
Under the LFPDPPP (in Mexico) and the GDPR (where applicable), you hold the following ARCO Rights:
- Access (Acceso): The right to request information on what personal data we hold about you and how it is used.
- Rectification (Rectificación): The right to request the correction of inaccurate, incomplete, or outdated information.
- Cancellation (Cancelación): The right to request the deletion of your personal data from our records when you believe it is no longer being used in accordance with the law.
- Opposition (Oposición): The right to object to the processing of your data for specific purposes.
How to Exercise Your Rights
To exercise any of your ARCO or GDPR rights, send a written request to contacto@appsells360.com including:
- Your full name and email address for communication.
- Official identification proving your identity.
- A clear description of the personal data regarding which you wish to exercise your rights.
We will respond to your request within 20 business days of receipt.
Supervisory Authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI) in Mexico (www.inai.org.mx).
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy was last updated on September 12, 2026 and is the current valid version. We reserve the right to modify this policy at any time to comply with legal updates or operational changes.